Back in our naive days before we discovered the island of Bonaire, my wife and I purchased a time share at the Plaza Las Glorias in Cozumel, Mexico. It wasn’t a bad deal - it included about 30 weeks of vacations there or in trade via RCI. We enjoyed our stays there the few times we went, but then got busy, and then discovered Bonaire. That’s when we started using our weeks via RCI.
The RCI vacation exchanges were great, and in fact, we enjoyed them enough to go and regularly prepay our maintenance fees for several years at a time to lock in the rates.
Well, earlier this year I get a letter from a company, Palace Resorts which claimed that it was the new owner of our time share, and I needed to pony up close to a thousand dollars in “extraordinary fees”, plus a doubling of our old maintenance fees, or they would unilaterally cancel our time share agreement. Basically, this was pure blackmail, at least as it was presented. I e-mailed the recommended contact about our prepaid maintenance fees and asking for verification of their ownership of our contract, and never got a response. Repeated that process a month later and still no response.
Since then I attempted to deposit the 2006 week I had already paid the maintenance fee for, only to get a letter today which said my deposit encountered problems and we should contact the resort. So I sent off another e-mail to try an establish contact.
We also started doing some research on this issue on the web and came across all sorts of interesting things. Maybe this will help others who are just now starting to look at this issue in detail.
First, there is a Yahoo! Group - Palace Resorts Predicament - where there are about 800 messages dealing with this mess (which applies to a number of former SunClub properties in Mexico).
Next, there’s the site of the Plaza Las Glorias Time Share Owners Association (PLG-TSOA) - but if you click on the Home link, you get a notice that the site owner, Jim Van Gorder, closed the site for legal reasons (which, according to a post on the Yahoo! group mentioned above) was a cease and desist letter from Palace Resorts’ lawyers. Not sure what Jim had on his site that raised their wrath, but I would love to have a copy. (The cached version of this site’s home page on Google is non-offensive, although there is mention of a discussion group, so that may have been what raised Palace Resort’s ire.)
I also found a summary of the Palace Resort blackmail at The Timeshare Beat which was pretty informative in a general way.
However, the most interesting site we stumbled across was the Palace Resorts spite site, which appears to do an excellent job describing the issues and the moral and business character of Palace Resorts, at least in my limited experience with their “responsiveness”. I’ve gone and grabbed a PDF copy of that entire site in case the Palace Resort lawyers intimidate the site owner into shutting down too.
Via the above sites we have learned that they have been offering “vacation certificates” to some people, but not others, but seeing as we can’t even get them to reply to our correspondence, I’m not sure what we’ll find out. At this point we are out at least one year’s maintenance fees - effectively stolen from us, so needless to say (but I’ll say it anyhow), we’re not impressed or thrilled by Palace Resorts.
In any event, considering their non-existant customer service (from my perspective anyhow), as well as the heaps of complaints about them on-line, I would strongly urge anyone looking to vacation in Mexico to steer well clear of Palace Resorts.
Palace Resorts gets a big fat raspberry and 0.0 out of 10.0 on The Richter Scale, the only goose egg I’ve ever awarded in my review and observation of things and places in this world.